“Exceeding the needs and expectations of our customers”

We are committed to providing a diverse & dynamic environment which is built on Loyalty, Integrity, and Opportunity creating positive experiences for our customers, employees, suppliers, communities  and partners. To implement this commitment we have established a group of ‘In the Zone Rules and Vows’, principles and commitments designed to provide guidance, direction, and motivation to Mudda-Sik! our employees, partners, customers, suppliers, partners and the community that we serve. Together, these rules and vows will shape the mission and vision of our organization.

Mudda Sik Philosophy
We are committed to providing a diverse & dynamic environment which is built on Loyalty, Integrity, and Opportunity creating positive experiences for our customers, employees, suppliers, communities  and partners. To implement this commitment we have established a group of ‘In the Zone Rules and Vows’, principles and commitments designed to provide guidance, direction, and motivation to Mudda-Sik! our employees, partners, customers, suppliers, partners and the community that we serve. Together, these rules and vows will shape the mission and vision of our organization.

Just what is Mudda Sik?  It’s an expression that conveys: “Team Work”, “Passion”, “Synergy”, “Pride”, “Professionalism”, “Creativity”, “Trust”,  “Excitement”, “Admiration” and “Wow”!

“In The Zone Vow’ to our Employees”

  1. “The key to our success is our people.”  We demonstrate our commitment to developing our associates by offering them the opportunity to grow and prosper within our organization.
  2. “We strive to find and develop Mudda-Sik! Managers” with creativity and the technical expertise to continue to develop our company.
  3. We only have room for the right people on the Jitney.
  4. We value our families’ support because it has a direct impact on our success.
  5. When we are “In the Zone”, we will NOT use any profanity or derogatory expressions either verbal or physical.
  6. While “In the Zone”, we will offer clear and concise communication and directions.
  7. While “In the Zone”, we are committed to train and to be trained and we understand the effect that training disciplines have over our common and individual goals.
  8. We are committed to listening to, answering to and handling every issue presented to us with fairness and respect.

“In The Zone Vows to our Customers”

  1. “The customer is always right.” We will not argue with any customer; they are always right. We are committed to maintaining our standards and if we fail to do so, our services should be free of charge.
  2. We are committed to provide Mudda-Sik! food by respecting the authenticity of each brand, and meticulously following recipes and ensuring the use of the finest ingredients.
  3. We will provide service dictated by the customer’s needs and each concept’s standards as well as being attentive hosts.

“In The Zone Vows to our Suppliers”

  1. “Our Suppliers are the foundation of our success”. We cannot serve a good quality meal if any of the ingredients do not meet the minimum requirements. We are as good as the products we receive through our supply chain.
  2. “We Partner with our suppliers to integrate our mutual growth”. By keeping one another informed of the newest trends and technologies, we can negotiate agreements that have mutual benefits and over all agreements that benefit our customers.

In The Zone Vows to our Community”

  1. “What we give to our community, we will get back in their loyalty”. We are committed to actively participating and maintaining a visible presence in each community we operate our businesses.
  2. “We demonstrate pride in being a member of a community by supporting it”.  We support our local government, local charities, as well as the programs that benefit our youth and the elderly.

“In The Zone Vows to our Partners”

  1. “We cherish and value the trust that our investors and partners have given us” and we demonstrate it by keeping them fully informed of the affairs in each of our venues and our challenges as well as our successes. This will enhance our mutual commitment to expand our business.
  2. We are committed to not buying away problems but to solving them.
  3. All opportunities belong to someone. We understand that both our individual and team development will bring us closer to those opportunities.
  4. We are committed to “Mudda-Sik!” our investors by enhancing the return on investment.

In our Mudda-Sik! organization there are many ways of “showing off.” There are many ways to wow the customers and manage the moments. We will consistently pursue success by not giving up on our people, opportunities, and results, following predictable patterns while sticking to the core of our business.